Customer Testimonials - 2nd Wind Heating & Air Conditioning

		Diane Russell - 05.09.08 Javed was a perfect professional while servicing my air conditioner. He explained the problem to me and showed me what he had to do plus he checked out my filters to see if they needed changing. He was a true professional representative of your company.
		George Siokos - 03.20.08 I just wanted to say that Corey is a great asset to your company. He does an excellent job for 2nd Wind.
		Sylvia Price - 03.14.08 I wanted to tell everyone how wonderful Burt is! He did an excellent job and is a pleasure to have in our home. Thanks 2nd Wind!
		Pete Johnson - 03.14.08 I wanted to commend Rich on a job well done! He installed vibration eliminators on our lineset. I am very pleased that he resolved the noise issue. I am also pleased with Rich and 2nd Wind.
		Jeanette Hutchins - 03.03.08 I would like to tell you how professional and pleasant Trace is. He does a great job and really cares about his customers. It is a pleasure to have some one like him to make calls to check the heating and air conditioning!
		Steve Holly - 02.12.08 I thought Robert was great! He was knowledgeable and explained everything thouroughly. He was also very polite and courteous.
		Thomasina Seabrook - 01.31.08 I appreciate you sending Corey out to take care of my unit. He did a very good job for me. Thanks!
		Ronnie & Clarice Smith - 01.26.08 On January 23, 2008, we had a new unit installed. Chris came out prior and gave us estimates on several units that he recommended for the size of our home. Chris explained each unit, their perfomance and what we will save in the long run. I just want to say how professional Chris and his team were. During the installation, one of the team members arrived at 8:30 am and started pre-preparation before the new unit arrived, but what impressed me was when technician came into the house, he removed his shoes. Doing that showed me that he cared about my home and the quality of people that 2nd Wind employ. To Chris and his and his team members, the installation was extremely professional. The area around the unit looked like a landscaper was used. We are very pleased with the uint and quality of work that was done. THANK YOU CHRIS AND YOUR TEAM MEMBERS!!!
		Truman Freeman - 01.20.08 I would like to comment on the remarkable savings that I have received since the installation of my 2nd Wind heating and cooling system. The energy efficiency of this unit has saved me 30% on my heating and cooling expenses. The energy saving heat pump has been exceptional! I would also like to that Chris for suggesting that I install this unit in my home.
		Jeff Hutchinson - 01.17.08 My technician Chad did a great job and I was very pleased with my service!
		Tom Mancke - 12.24.07 The purchase of an air conditioning unit is a grand and scary event due to the things being so expensive! But I want you to know that the pleasantness and apparent high skill of the men who installed my unit helped calm me as I reflected on the cost. They were hardworking and continually on task, but were also conversational and polite. Thank you for your service and sincerity.
		Ken Kasper - 10.10.07 During the week of 100 degree weather our old upstairs air conditioning unit finally gave out. Vince was out the same day, explained our problem, and we decided to purchase a new unit due to the age of the existing one. Vince also explained the benefits of zoning our upstairs which would cure our problem of some rooms being to warm and some to cold. 2nd Wind also provided us with window units while we waited the couple of days for the new unit to arrive. Todd spent two 100 degree days installing our new unit with most of it spent in our attic. I was also quite pleased with how clean they left the work area when they were finished. Both Todd and Vince provided professional service and should be commended. The new unit has been in operation for some time now and I extremely pleased with it's operation and the operation of the zones. 2nd Wind has a customer for life with service like this. Thank You!
		Bob & June Rankin - 10.05.07 We had an electrical problem with our downstairs unit. It smelled like burnt wiring. Sebastian came out, was very professional, and did not complain about working in our basement which is a quite difficult location for access. His attitude and professionalism convinced us to start a maintenance agreement with 2nd Wind.
		Ira Murphy - 08.16.07 Javed was extremely professional, courteous and friendly. I was very pleased with the service that I had received.
		Lori Craig - 07.17.07 On Saturday, July 14th, we returned home to find that the temperature inside our home was warmer than what it was outside. Having had bad experiences with other HVAC companies, we looked in the Yellow pages and found the 2nd Wind ad. I was very impressed with all of the awards it had received and decided to give them a call. I am very glad I did. I was very surprised and relieved when a technician was sent out on a weekend at no extra charge. Rusty checked out our system and found what the problem was. Although he would have to wait until Monday to get the proper part, he was able to make it work so we had A/C while we waited. On Monday, Rusty returned and completed the repair. I feel very relieved to have signed on for the maintenence agreement. I will rest easier now and will recommend 2nd Air to all of my neighbors.
		Melissa Davis - 07.03.07 I just wanted to let you know that I purchased a maintenance agreement from 2nd Wind and had one of your techs come out to replace a fan on my motor. It was Chris and I have to tell you that I was very impressed with his professionalism, promptness and the way he explained everything (from how the equipment works and details on the maintenance agreement). Please share this with Mr. and Mrs. Lawler as I certainly hope this employee is recognized for doing a fine job and for being excellent representation of the company.
		Ouidsue Nash - 06.29.07 Vince was out late last night due to our air conditioning not working. He arrived at 11:15pm and was there until 12:15am this morning. I was extremely pleased with Vince and how he and 2nd Wind went the extra mile to get my system up and running. I just wanted to let you know how grateful and happy I am to have 2nd Wind and Vince serving my heating and air!
		Paul Perkins - 06.13.07 I am writing to commend your technician, Trace. After receiving a $2450 estimate from another heating and air company for a "repair" to one of my three units, I called 2nd Wind. Imagine my delight when the work was finished, and I was presented with a bill for $610, the cost of a year's residential maintenance agreement. I then showed Trace the earlier estimate, and for the first time in my life and in my house I heard a technician use the word "ethic." Thank you, Trace and 2nd Wind.
		Deborah Murphy - 06.08.07 Dear 2nd Wind, We had an emergency last night and your company promptly sent Chris T out today to fix it. I am writing to tell you how professional and friendly Chris was. It was a pleasure to have him in our home. We usually use Will, with whom we are very pleased. We have had nothing but a good experience with your company and would highly recommend you to anyone.
		H. F. Henderson - 06.08.07 When the condenser for the attic blower broke earlier this week, Corey was helpful in explaining the situation and quickly and efficiently installed a new condenser. This involved alot of time in a very hot attic, making an adaptation to the blower. He was a good person to deal with. I later decided it was a good time to replace the heating and air on the first floor. I was equally pleased with Todd. When he arrived I knew I was in good hands. Over the years, I have always been impressed by the technicians at 2nd Wind!
		Ertha Gerald - 05.30.07 I was very happy with my service from Rich. He was so very professional even after my sprinklers unexpectedly turned on while he was out there. Thanks Rich!
		Ed Caughman - 05.24.07 I wanted to call in and compliment Rich. He was neat, professional and knew exactly what the heck he was doing.
		Sallie Shealy - 05.21.07 I was very pleased with the work from Eric and Dan on an excellent installation. Thanks 2nd Wind!
		Hank Schuessler - 05.18.07 I wanted to commend you on sending Buck out to do our maintenance service. Buck was very nice and did a great job!
		Helen Cunningham - 05.17.07 Leroy and Ron were absolutely wonderful! You could not ask for a better pair of gentlemen. I was thrilled with how pleasant they were. Ron took the time to sit down with me and explain the installation thouroughly. Thanks for the great job!
		John Goodfellow - 05.15.07 Just wanted to let you know that I was very pleased with Tracy. He was very professional, helpful, patient and answered all of my questions. Thanks!
		Barbara Robertson - 05.09.07 I have had a maintenance agreement since 1995 and wanted to thank your company for the many service visits over the years. Neal installed my unit in 1999 and it is still running great. Neal is a very nice and personable technician. He has always done me an excellent job. Thanks to your company and all that you do.
		Barbara Huether - 05.03.07 I would like to thank you and your staff for assisting me during my "energy crisis." My heat died during the last cold snap. I called in Saturday morning and your people were there within a few hours. In a few more hours, I had space heaters delivered. Vince, Leroy, and Daniel were most helpful. They were also very personable and polite. Their help was invaluable. I also appreciate your EDA discount! Your company has served me very well over the years.
		Dr. James Fields - 04.27.07 Thank you for the excellent service you have provided for my home and business. Your technicians are always courteous and extremely knowledgeable. I recommend 2nd Wind to anyone who wants the very best in heating and air!
		Lisa & Steve Spiegel - 04.20.07 We wanted to thank Leroy, Daniel and Tom for the outstanding service they did on our duct work installation today. The price was not only terrific, but the service was excellent, professional and they were a pleasure to work with. We will continue to use your company for a long, long time. And we will tell our friends! Thanks again!
		Lucinda Flowers - 04.07.07 I just wanted to thank you for a good job. Corey was very nice when he came to service my unit. Because of you, I have one less thing to worry about! I really do appreciate your people taking care of me.
		Fred Miller - 04.05.07 Just wanted to compliment Vince for finding and taking care of my problem. I am very pleased with 2nd Wind.
		Diane Turbeville - 03.26.07 Thanks for the excellent job on my new heating and air system! Your special kindness is much appreciated. Each professional you sent to my house did their job in an outstanding manner. In addition, Jeff Hall & Stephanie provided phone services and information in a courteous, prompt and informed manner. Lastly, Rich, Todd and their assistants are the best!
		Betty Britt - 12.28.06 Congratulations on being named The Best heating and air conditioning company in the 2007 issue of Columbia Metropolitan Magazine. You've earned it!
		Deirdre Young - 12.21.06 Please allow me to extend my thanks to Neal who recently made a service call to my home due to my heating system being broken. I was already stressed when he arrived at my home making the scheduling of repair or replacement a real nightmare. Neal assessed the problem, communicated promptly with my home warranty company and kept me advised as to the status of my claim. Since the unit needed replacing, he arrived back at my home with portable heaters to insure that neither my son nor I went cold in the interim. He stayed with us until I had a confirmed service date and hand carried a credit application back to my home to expedite the financing. He patiently answered all questions (sometimes twice) and went out of his way to allay my anxiety. People like Neal are rare and are always absolutely critical to the success of any business. Not only will I now refer all of my friends and business contacts to your firm, I would not ever consider using a different company in the future. Please let him know how grateful we are for his help and that we will never forget it.
		Evelyn Grimsley - 09.13.06 I was very pleased with 2nd Wind and thankful for having Neal out today. He was very courteous and that is very valuable to me.
		Leonard Alexander - 09.01.06 Once again I would like to commend Sebastian on an outstanding job and excellent customer service skills. He went above and beyond in getting us up and running again!
		Lynette Sightler - 07.13.06 Learn from our experience. Another company in Gaston put our unit in 7 1/2 years ago. We have had them out at least 4 times in that time to fix problems with the unit. In the last 2 months, they have come out twice. The first time, one day we smelled something burning, like the heater being turned on for the first time after months of being off and it was no longer cooling. They cleaned out the drain and put freon on it and charged us $125! It was hot again the very next day. I called them but they never came back. The second time, they told us it needed a new thermostat. My husband came home from a business trip in Ireland and said that is stupid and there is nothing wrong with the thermostat. It was working intermittently. Well now that it is hot, the times it works is few and far between and yesterday it didn't recover. It was soooooooo hot!! I really got HOT when our power bill came in and it was $370!!! We are hot all month and our power bill is $150 more than the previous month! Well Tom called 2nd Wind Heating and Air to come out and take a look at it. They were to come here at 8am. They were here at 7:50am ready to work. As it turns out, the heater and the AC were running at the same time and the fan relay (which the previous company allegedly replaced last year) was not working and that's why the fan was running constantly. So to replace the components in the heater so that it doesn't run at the same time that the AC is running and to replace the fan relay, plus diagnostic charge, he quoted me $526. That's expensive but it is only $31 more than my electric bill and the previous company's bill and my AC still wasn't fixed! This way I get a cool house and an AC and heater that works. It is worth it. Well after he got in there he realized that only one of the components was bad on the heater so the bill was only $374!! Oh! by the way, he ended up having to let some of the freon out because it was overcharged! So the previous company charged me for putting freon in a unit that didn't need it. Fortunately, the 2nd Wind guy didn't charge me for letting out the extra. So my suggestion to those who are in need of a heating and air company in the Midlands of South Carolina.....call 2nd Wind
		Mac McIntyre - 07.12.06 I had a service call on July 10th and want to compliment your technician Chris T. He is pleasant and professional. In addition to my regular service, he went out of his way (and in to my crawl space) to check on an issue I had a question about and answer my questions. I appreciate the excellent service he provided.
		Sarah Kinard - 05.12.06 I wanted to let you know that Chris T and Bobby White were nice and very professional. From calling in to the office to having the techs in my home has been a great experience!
		Jessie Sykes - 04.18.06 I was very impressed with Will D. He did me an excellent job in resolving my problems! I was most impressed with his professionalism and great attitude.
		Truman Freeman - 04.15.06 On April 7, 2006 you sent two representatives of your company, Leroy W and Robert D, to perform installation of ductwork to my home. I found these two men to be very professional, knowledgeable, and most of all, exemplified the quality of customer service that you should be very proud to have on your staff. I realize that in this society we just don't take the time to pay a compliment and acknowledgement of thanks and recognize hardworking employees because they are the ones that sell the company's services. It was a pleasure to have them provide the excellent services and would recommend them and your company to anyone!
		Russ Rhodes - 03.23.06 Just wanted to let you know that I was very pleased with Rusty K, Aaron W, and Chris W. I absolutely love 2nd Wind!
		Eva Wolff - 03.23.06 Travis B was out last night and did a wonderful job. It was a pleasure to have him in my home. I even signed up for a maintenance contract.
		Horace & Kathy Baker - 03.14.06 Sebastian A did us a great job!
		Clarence Smalls - 02.22.06 Rusty K did an outstanding job! Thank you!
		William & Carolyn White - 02.14.06 We were very pleased with Michael P. He was very knowledgeable. Thanks!
		Charles Mistele - 02.10.06 On February 3, 2006 another company was called to our home to fix a valve on our hot water heater. The technician also looked at our heat pump to see why it was operating continuously. He then gave us an estimate of $1,600 to repair it or $2,800 to replace it. I called 2nd Wind and Neal C came out to Timberlake to help us out. It did not take him long to determine what the problem was and charged us $69 for the diagnosis and $190 for the part to repair the system totaling $259 to repair the system. That is a VERY LONG WAY from what the "other" company quoted us. I can't say enough about Neal C. You are very fortunate to have such a fine person out there in the public representing you. I trust him and appreciate his honesty. It is very refreshing to talk with such a fine person. Keep up the fine work in 2006!
		John Boie - 02.01.06 I was very pleased with 2nd Wind. They were very professional and sent a knowledgeable technician. I will recommend to others and would like to request Travis B for any future calls!
		Rochelle Roos - 12.16.05 I was very pleased with Drew. He was on time, very polite, accessed my problem, and referred me to the right people. Thanks!
		Sonny Dubose - 11.25.05 Mark is a wonderful technician. He did an excellent job for us!
		Sid & Carmen Varney - 11.24.05 Today is Thanksgiving Day. One of the many things we are thankful for is 2nd Wind Heating & Air Conditioning. On Sunday 11.20.05, we recieved great service from Sean. You should and we know you are proud of him and his repair abilities. Thanks again for the prompt service in getting our heat turned on. Happy Holidays!
		Ken Boland - 11.23.05 I was very pleased with Don and the service that he performed on our unit!
		Sara Tidwell - 11.19.05 Thank you for your service last night. Will D was courteous and very nice.
		Marty Chaney - 11.18.05 Your installers performed excellent work with our ductwork job. Our house has never been warmer! Thank you 2nd Wind.
		Susan Finley - 11.12.05 I use 2nd Wind at my business and home and am always pleased with the caliber of work and the gentlemen you have sent to service our units. Every technician that has come out has been very personable and knowledgeable. Thanks for doing such a great job!
		Sincerely Yours - 11.07.05 We were extremely pleased with the Class A ductwork installation by Todd, Patrick, and Daniel.
		George Bumgardner - 11.02.05 Rich came by and did a wonderful job. He really took care of us and I just wanted you to know what a great asset Rich is to your company. Thanks!
		Joseph Maxberry - 10.31.05 I want give special recognition to your service technician Tommy who drove Saturday night from near Sumter to my home in Elgin to service my gas unit. I was in Charlotte when I placed the call to 2nd wind. The customer service responded promptly and professionally. Within minutes, Tommy called me to get directions to my home where my wife was waiting. I appreciate the service of 2nd Wind and will look into your residental maintenance agreement.
		Margaret Spires - 10.31.05 Drew was very nice and did an excellent job! 2nd Wind is now our HVAC company of choice.
		Charles Bush - 10.13.05 Mr. Bush called and stated that Neal did a wonderful job for him and resolved his problem in a very professional manner. He also stated that Neal was very personable and rendered excellent customer service. He also was very impressed with 2nd Wind and our ability to respond and resolve his problem in such a timely manner.
		Charmaine Butcher - 10.04.05 As always, a most pleasant experience with 2nd Wind during our fall renewal contract check-up. I especially would like to give a big Kudo to Donald A. He was extremely pleasant, professional, and courteous. He was also well equipped with the proper tools, remembered to bring along our "Air Bear" filter, and was most knowledgeable in his work. Thanks to Donald A and thanks to 2nd Wind for your prompt, courteous, and knowledgeable service; rare qualities in this day!
		Michael Carroll - 08.23.05 Stan was an incredible worker that displayed the utmost professionalism and working knowledge in his job. Just wanted to let you know how fortunate you are to have Stan as a technician. Thanks!
		Betty Gardner - 08.22.05 Over the past weekend our AC went out and since we had house guests, it was especially appreciated that your service technician arrived promptly and restored our service quickly. We have had a service contract with 2nd Wind for over 3 years and during that time, each and every technician has responded promptly and courteously, repaired the problem expertly, and explained the situation well. There is no comparison between your company and the others we've had in the past. Everything has been outstanding, and do not hesitate to recommend your services completely. Many thanks for the excellent, professional services you provide. We'll never switch again!
		Toni Eargle - 08.09.05 Hello 2nd Wind, I just wanted to let you know what an awesome job Rusty Kelley did to get our AC working again. Our AC broke on 07.29.05 and we just got it fixed as of about 10:30 p.m. last night (12 days later). We had a home warranty and as you know everything has to be approved through them and parts shipped from them and so forth, so that is always a big hold up and what made this repair take so long. But once all the parts were here and installed, Rusty went the extra mile to make sure our AC was up and running before he left. Our house was very hot on the 5th when Travis bought the unit out and when I asked him would the unit cool the whole house he said no, but a larger unit would have; but a larger unit was not sent to us. Once Travis learned that I was a high risk pregnancy in my 3rd month, he went the extra mile to get us another unit delivered on Saturday the 6th so our home would be cool and relieve a large amount of stress from us. These two technicians went above and beyond what was expected of them and you have two wonderful employees in both of these technicians. They were a pleasure to work with. Jeff, in the office, also was patient and took many of our phone calls. We thank you again for getting our AC up and running.
		James Taylor - 07.29.05 Patrick, Daniel and Bobby did an outstanding job of installing my new heat pump. Thanks 2nd Wind!
		Robert Mandujano - 07.22.05 Travis T was very professional and I appreciated it very much!
		George Threatt - 07.22.05 I was very pleased with the work performed and the technicians when they came out to fix my unit. They were very professional even with extreme heat in the attic. Thank you 2nd Wind!
		Jay Wingard - 07.05.05 I just wanted to write you to let you know that I experienced your company first hand over the weekend. Our air went out on Saturday and of course I called 2nd Wind. I've dealt with a lot of service companies and I must say that I was impressed with 2nd Wind from every aspect. The call was answered by someone who immediately was able to schedule someone to come out (needless to say I also didn't get an answering machine), the office then called to follow up and let me know they were on the way. The technician who came out was very friendly and explained everything completely. It's rare nowadays to get quality service from companies but I must say I was impressed.
		Phillip Woodell - 06.04.05 I really appreciate the job that Chris did for us and your company. I will be recommending your company!
		Don & Tammy Cockman - 05.12.05 Just wanted to let you know how pleased we were with the service of Shawn C and Mark B. They worked until 10:30 pm at our home last night to make sure our air was working properly. What a joy to have such great Customer Service. This is a rare occurrence these days. We are new to Camden, SC and a neighbor recommended 2nd Wind. Finally, a company you can count on. They patiently answered our many questions and finished the job well.
		Dallas Craft - 04.18.05 On March 25, 2005, Travis B and Todd W installed a new heat pump at my home. I want to compliment them on their professional service and appreciate their answers to my questions and concerns. I apologize for taking so long to send this, but, I had to be away shortly after the installation and this is the first opportunity I have had to get in touch. I sincerely appreciate these two individuals and their quality work. Thank you.
		Sandra Kandel - 03.25.05 I love using 2nd Wind because you are always on time and you are sure to call before you come. Your technicians are also very nice and cheerful.
		James & Marjorie Copeland - 03.05.05 Having been an annual maintenance customer for several years, I am compelled to write you. Customer service has been excellent for the years I've experienced. I was sold a Goodman unit in 1995 from a company that is no longer in business. Granted, I know now just what a terrible unit it was. For years Chris came and coaxed the unit back into life. He was like a part of the family. Without a doubt, one of the finest men and professional tradesmen I have had the honor to know. A few weeks ago, the unit died again. Dustin came and looked the unit over, frowned and gave us the bad news. A replacement was the best bet. With two children in college, this was not a happy pill to swallow. However, Dustin was very understanding, a good salesman. He listened, explained and most of all understood my concerns. A few days later, Patrick and Tim came and installed a new Tempstar unit. These men had to remove the old unit, replace the line, take out and install new ductwork, and set the unit in a completely different place and build a new crawl space door. These men did nothing short of an excellent job! After Dustin, Patrick and Tim put the final touches on the unit, it was fired up and what a wonderful experience...heat! Clean, wonderful, no dust heat. Later that evening, Dustin had to come back because the unit failed to work. He fixed it, but had to come again on Saturday because it failed again. Parts were replaced. On Sunday Jamie had to come and advised another part needed replacing. Mr. Russell is another man you guys should be proud of! Monday came and Mr. Russell and another person came and replaced more parts. The unit has work well since. I do believe there could have been some factory defects in the assembly of this unit. The perseverance and fortitude of all these men have shown, as well as creativeness in dealing with a grouchy customer has been most impressive. You should be very proud of them. They are the reason I will recommend 2nd Wind to anyone I know and why I could be a 2nd Wind customer for life. Thank you guys and thank you 2nd Wind.
		Harry Varney - 03.04.05 Today John Fling, Jr. serviced our heating and air conditioning unit as he has done for years. Thanks for having Mr. Fling take care of our unit as he is a knowledgable man as to his work and he presents himself as a gentleman who represents 2nd Wind with class. Thanks!
		Gary Hardee - 01.26.05 I wanted to drop you a line in regards to the heating/cooling unit your company installed for me on December 28, 2004. I am very pleased with the service provided and salesmanship of your employees Sebastian A and Patrick Henson. Both employees did a great job and deserve a pat on the back!
		Cynthia Morgan - 01.21.05 Just wanted to let you know what a great job I think that you and your crew are doing. With the difficulties I have had the last couple of months, your service has been excellent. Keep up the great work!
		Frances Oxley - 01.20.05 Thank you for your excellent service and for your caring!
		Gary Hardee - 01.07.05 I was very pleased with the work that Patrick H and his crew did on our installation! Thank you.
		Allyson Hearn - 12.27.04 To whom it may concern, I am writing to compliment your team (Chris T & Carl F) that was sent to our home to service one of our heating units. They could not have been more polite or professional. Chris took time explaining to me, and again to my husband over the phone exactly what he did and steps we should take to maximize our unit's efficiency. You should feel very fortunate to have such quality individuals working with your company. Thanks again!
		Mark Orf - 12.03.04 Sebastian was wonderful and 2nd Wind deserves a pat on the back! Everyone that has been to our home is great.
		Donna Jordan - 11.19.04 I was greatly impressed with Dustin! He was professional, polite, and left my 9 year old unit looking brand new. I would refer anyone to 2nd Wind!
		Naomi McClean - 11.05.04 I was very impressed with Bryan and wanted to thank him for a job well done.
		Mrs. Eloise Seegars - 10.09.04 This letter serves to commend your service technician Tracy M. I have never met a service representative who is as knowledgeable, skillful, and honest as Tracy. He took the time to explain to me what he was doing, perfectly diagnosed what the problems were, and was most courteous and professional. I am retired from the health care field and have supervised many employees. As such, I know the value of someone like Tracy. My hope is that you and your company appreciate him as much as his customers do. He is simply outstanding.
		Elaine Parker - 09.30.04 Russell A was a very nice young man and did an excellent job. Please send him back when needed. Thanks!
		Mike Haygood - 09.22.04 I am very pleased with the job that Leroy, Brian, and Shawn just completed at my home. I had taken several estimates but decided to go with 2nd Wind and am pleased with my decision to do so. Everyone worked very hard and showed me exactly what they were doing. I am normally a hard person to satisfy, however I am very satisfied with the job that 2nd Wind performed for me. Any additional work that I may need, or my friends may need, I will be sure to call 2nd Wind.
		Jack Payne - 08.23.04 I wish to thank all involved with resolution of my air conditioning problems. We recently got the new power bill and things are back as they should be. My special thanks go to Mickey at 2nd Wind for helping me with this problem. I also would like to compliment his service technician Dan Hernandez for doing a first rate job at installing the new unit. Very neat and clean routing of all cables, etc. Thanks to all involved.
		Aldrena Hicks - 06.25.04 Thank you so much for your professionalism and most importantly your wonderful customer relations/manners. From scheduling appointments, to the initial service call, to the final installation of my new unit. I've never had such great service from all points of a business before. Special kudos to the nice young men who handled the service of my new and used units. I should hope that I don't need another service call again, but if I do, 2nd Wind will be the foremost on my mind. I will be sure to let everyone know how great you all are. Thanks again, for cooling me off!
		Andrew Bennington - 06.21.04 I wanted to take a moment to comment on the hard work and dedication of one of your service teams. My wife and I recently had to replace our HVAC duct system and chose 2nd Wind based on positive reviews in publications and personal recommendations. Rusty, Travis and Patrick helped sustain this reputation through their professionalism and attention to detail while working on our duct system. Despite a significant thunderstorm, these gentlemen ensured that their work was of the highest quality. My wife and I were most impressed by your crew's reaction to a few aberrations discovered during the quality control inspection. After a long day, requiring extra hours, some workers would have glossed over these problems, but your technicians corrected them without a second thought. Thank you again for providing quality service to your customers.
		J.L. Mann Cromer, Jr. - 06.16.04 First and foremost, I wanted to thank you for the excellent job you did at my home. When you tell people that you can improve their health, I would be glad to be one of your witnesses to attest to the fact that it is not just a sales pitch. Knock on wood, I have had the absolute biggest turnaround in my life regarding my chronic sinusitis. I was hoping that I would see some improvement, but it has really been remarkable how much easier I breathe, how much less I cough, and how much better I feel after you installed the new system, ductwork, and air purification system.
		Robert Johnson - 06.08.04 2nd Wind, I just wanted to drop you a note to say thank you for the treatment I received today. I had a failure in one of my units, and I received an appointment right away when I called this morning. The VIP system surely worked well for me. I was called so that the technician, Jon Jeffcoat, could show up early. He fixed the problem, and was a very good representative of your organization.
		Paul Clark - 05.03.04 Just a note to advise you that Chris Thomas did a first class job at our house. I am sure that you like to sometimes hear the positives in lieu of the negatives. Being in the insurance business, I like to hear positive feedback!
		Carl & Tina Todd - 04.07.04 Carl Todd of Columbia called in to say that, "Dan Hernandez was very professional and has wonderful communication skills." Mr. Todd also commented that, "the installation team (Todd Wrona and Bryan Yelton) was also wonderful."
		Drake Glasser - 02.16.04 Just wanted to let you know how wonderful Brian was. I am very impressed with your punctuality and service. Thanks!
		Doug & Terry Wise - 02.13.04 Doug Wise of Northeast Columbia phoned in and stated that, "They were very pleased with the service that Darrin Williams performed at their residence." They also stated that, "He was very competent and had a great customer service attitude."
		Betty Smith - 12.18.03 Betty Smith of West Columbia called in to praise the great job the installation team did for her. She said that both Chad and Travis were very professional and courteous. She absolutely loves the new Coleman unit the team installed for her. This was her first experience with 2nd Wind and she will continue to use 2nd Wind in the future.
		Cherie Minette - 11.16.03 The service I have received from your company over the past 10 years has been excellent. Often, dealings with businesses can be a frustrating drugery. Aside from impeccable service, your employees are honest, kind, and prompt with appointments and return phone calls. I regret to have to leave such a wonderful company, but my move makes it inevitable. I will be sure to recommend 2nd Wind to the new owner of my home.
		Charles Steppe - 11.15.03 Hi folks, Just a note to say thank you for taking care of our new pastor, Rev. Dr. Mills Peebles and his wife, Clarita. Upon my discovery that they had been without heat during the night/morning of November 14, 2003, I drove to their home from Longtown to check the thermostat and it's settings myself. I could not help them at all! I suggested that they go ahead and call 2nd Wind as your sticker was on the thermostat. I assured them that your company was a reputable outfit. I had you folks out to my own home last spring to repair my four year old heat pump/AC system so I could speak from experience. I called your telephone number and spoke with "Valerie." She told me that a service call had been scheduled between 4:00PM and 7:00PM of that day. I then called Rev. Peebles to be sure to call me if, for some reason, your serviceman was delayed. What a relief when Mills called me around 8:00PM to say that your serviceman had found a wiring problem in the attic of their four year old home and that the heat was now on! I exclaimed, "Hallelujah!" and Mills said "Praise God!". Well, I believe a little praise should go to 2nd Wind for your excellent service, for the serviceman and for a company that stands behind that little sticker on the thermostat. Thank you is seldom said enough these days and that is the purpose of this email, to say Thank You! Excellent job, people. Pat yourselves on the back! Keep up the great work. On behalf of the Session of The Chapel at Lake Wateree. Grace and Peace.
		Helen Seals - 09.06.03 Thank you for excellent service. It is a very good feeling to know that you can trust a place of business. Your service is excellent and your employees are very professional and courteous. Thank you again for your hard work.
		Gwen Brown - 08.09.03 Dear 2nd Wind, Your employees deserve recognition for a job well done. Alan Jordan quickly diagnosed the problem and knowledgeably discussed the pros and cons of repair vs new system, the option of keeping vs replacing existing ductwork, and answered my questions about the type of system and also your company. He gave me estimates for 2 different systems, with & without replacing the ductwork. Because he provided such thorough information, I had no further questions/concerns which made the decision-making process much easier. Leroy and Travis are an awesomely skilled, hardworking, and an efficient team. They are pleasant and professional. I greatly appreciate their caution in negotiating with one particular tree, and my front lawn, as well as the exceptional clean up. My new system is wonderful!
		April Aaron - 06.16.03 Today I had routine maintenance done on my HVAC systems. The technician who came to my home was extremely professional and knowledgeable about my system. James made some minor changes that I anticipate will improve the overall performance of the systems. It's tough to impress me, but I was! I'm sure that you already know what a valuable employee James is. I definity will continue doing business with a company with service employees as capable as James.
		Deb Andolino - 05.30.03 I just had a Coleman unit installed and am VERY pleased with the customer service I received. Stephanie was great to give me information and be supportive when I had some problems getting my financing worked out. And the installation by Stan and his crew was marvelous. Stan worked extremely hard to make certain my unit was installed properly -- and looked good. He even managed to position it so that a large bush that I liked did not have to be removed. I am certain he spent more time than he had to on the installation -- just to make certain that it was correct. I value service like that. He also spent a lot of time up front to make certain I understood the options I had for heating and air conditioning. He also went out of his way to get my unit installed quickly because my old air conditioner had completely quit. I even wonder if he and the rest of you folks made certain that the days I was without air conditioning were cool and humidity free -- which is not easy here in South Carolina. I will be spreading the word about 2nd Wind and their marvelous people to all my friends. Thank you so much!
		Dr. William W. Pryor, Jr. MD - 05.14.03 Thanks for your help today; It is Sunday and I appreciate your promptness and efficiency at repairing my air conditioning, it rescued me on Mother's Day! William W. Pryor, Jr. MD
		Joni Erbskorn - 01.21.03 Mrs. Erbskorn called in to say that, "Dan Hernandez came out in a very timely manner, was very professional and efficient and that everyone has always done a great job. We thank you guys very much!"
		H. Kelley Jones - 01.14.03 I just signed on to your continuing maintenance program, and my first maintenance visit was earlier this month. Your technician, Neal Causey, was extremely professional, courteous and importantly knowledgable. In addition to performing routine maintenance, he patiently and expertly answered all of my questions, pointed out and corrected a few relatively minor problems, and, when I called back a few days later to ask a follow-up question, he promptly returned the call and provided the answer. It was reassuring to know that my furnace and air conditioner are in good working order. I was particularly pleased to learn that, apparently, he will be the technician who will conduct future maintenance visits under the program and look forward to his next one in July. Oh, incidentally, I was referred to 2nd Wind by a friend, another of your satisfied customers. It appears from the paperwork left with me that she may receive a referral credit in the future.
		Elaine Parker - 01.07.03 Mrs. Parker called in and stated how pleased she was with the recent service that was rendered at her residence. She stated that she was awakened to a cold house on Sunday morning. She called 2nd Wind and spoke with Greg Worley about her problem. She stated that Greg was, "very courteous and professional and assured her that we would have a technician to her right away." Heath Yandle was our technician that was on call and went to her house. He immediately located the problem and restored the heat on a temporary basis until we could obtain the required part. Greg immediately put the part on order. Upon receiving the part, Heath was dispatched back to the customers house to make the final repair. After the completion of the repair Elaine called and complimented Greg and Heath on being professionals and for doing a wonderful job. She stated the she was, "completely satisfied and wanted to assign Heath as the primary techician on her account."
		Tom & Elaine Lange - 11.23.02 We appreciate your excellent and reliable service since your installation of our replacement heating and cooling system more than twelve years ago. We wanted to congratulate you on your outstanding service personnel. The installation crew really hustled and knocked-out a very difficult installation because of low clearances under our house. Jamie was also very helpful throughout. Again, thank you for the pleasure of doing business through the years with a reliable and honorable organization. Sincerely, Tom and Elaine Lange
		Lois Alford - 10.26.02 I am writing to you for the prompt and efficient service that your firm gave me this week. As you recall, I am experiencing problems with moisture under my home. Your man, Stan Meyer, performed his work in a most diligent and professional manner. I will go so far as to say that his effort was above and beyond what I had expected. Thank you again. Your effort is very much appreciated. Lois Alford
		Bobby Grubbs - 09.25.02 I am writing this letter to express my pleasure with one of your heating and air technicians, James Gipson. We purchased a new system from 2nd Wind around the first of the year. The unit worked well in both the summer heat and winter cool. I also noticed that the efficiency of the unit lowered our electric bill over thirty dollars a month. About a month or so ago, my wife noticed a thumping sound, especially at night. When this happened, the unit appeared to blow in an infrequent manor; on for serveral seconds, off for several seconds. Consequently, the house would warm. Mr. Gipson came for a check up, as the unit is under warranty. He spent a few hours running a variety of tests, to no avail. When he was packing up to leave, the system started to act up. Mr. Gipson listened for a second or two and stated that he knew what the problem was. He crawled under the house again and came back a few moments later with the correct diagnosis. Not only did he fix the problem the next day, he did so on his day off. His commitment to solving our problem went far beyond expected. Mr. Gipson also answered questions and concerns that my wife and I had about our system. It is this time taken with the customer that is greatly appreciated. As a businessman and pharmacist, I go out of my way to also give this time to my customers. In the four years at my store, business has grown over 500 percent. I would expect to see your business do the same as long as Mr. Gipson is in your employment. Sincerely, Bobby Grubbs
		Ken Williamson - 09.06.02 Mr. Ken Williamson of St. Andrews called in to compliment the installation team of Heath Yandle, Travis Nance, and Chace Mathias on the outstanding job that they performed at his residence. He stated that each morning when the team arrived, they wasted no time and got right to work. He also could not believe how they cleaned up each afternoon after their work was complete. He stated that he didn't believe that workmen in America still did things such as that. He was very pleased with everyone's conduct. Mr. Williamson went on to state what a fine young man Heath Yandle was and how pleased he was with Heath's explanation of the product and installation. He was amazed at Heath's ablility to not only work on the job but to also control the installation crew and many different facets of the job. He went on to state that Heath and the crew were the very best people that he had ever had employed to do work at his residence.
		MC & Mary McCaulley - 08.24.02 I appreciate Brian McGee's suggestions on putting new ductwork in my home. I knew it wasn't working well, but didn't know why, and I can definitely tell the difference. I also appreciate the work done by Rusty Kelley and his crew. They all worked very hard. Rusty helped me solve several problems. I've had men under the house, some most recently, and none told me my dryer wasn't seated to the outside as it should be or that my plumbing was leaking or even that there were squirrel nests on my fireplace box and AC vents! The squirrels have been a real problem mainly because I wasn't sure where they were! They're gone now. I appeciate Rusty for the attention to detail and concern for me - a customer!
		Brack & Elise Wilson - 08.17.02 On August 17, 2002, my air conditioning stopped working following and electrical storm. I immediately called 2nd Wind. Within five to ten minutes Michael Reynolds returned my call. What a nice surprise to get weekend service! In about 30 minutes he came to check the unit and he, my husband and I were all pleased that it was only a minor problem. Mike was so prompt and obviously knew the problem immediately. Just want to thank him and 2nd Wind for your prompt and good service. We greatly appreciate it.
		T. G. Bouknight - 08.05.02 Mr. T. G. Bouknight of Irmo called in on to compliment Heath Yandle on the excellent work he ha performed at his residence. On the evening of August 3rd Heath found a mechanically locked compressor. He tried everything possible to get Mr. Bouknight a new compressor due to his medical condition. We immediately contacted the Carrier parts distributor and luckily had the compressor we were looking for. After several hours of work, Heath had the unit up and operational. Needless to say Mr. Bouknight was delighted. Mr. Bouknight also went on to say that "he is now a maintenance agreement customer, a medical alert account as well, and extremely happy that he could not reach the other company that he had previous been doing business with." He also stated that "Heath was a special person and that he is perfectly satisfied and looks forward to being a long time 2nd Wind customer."
		Louise Cameron - 07.12.02 Louise Cameron of Northeast Columbia thanked Heath Yandle and Bernard Pickett for clearing out her drain pan and getting her air conditioning up and running. "It makes me feel safe and secure to know I have someone dependable."
		John & Melody Bouknight - 06.28.02 John & Melody Bouknight wanted to thank 2nd Wind for our "TLC and the outstanding job [our] service crew did installing the new Trane heat pump. Rusty Kelley is an outstanding professional, as is Stan and Alan. Rusty was meticulous and we appreciate that kind of service. Robert Branon was also excellent and insured that everything was perfect! 2nd Wind is certainly an impressive organization! Thanks again, to you and the crew that installed the unit!"
		Major Walter & Margaret Gutman - 06.21.02 Major Walter & Margaret Gutman of Northeast Columbia recently had 2nd Wind replace their old system and ductwork. 2nd Wind removed their old split system and installed a brand new 12 SEER Tempstar gas pac and all new mastic sealed Class A ductwork. The Major was not only impressed with John Fling Jr. but also with Todd Wrona and his installation team. Quality people, superior equipment, and premium materials has once again produced the desired results of another highly satisfied customer!
		Julie Wilson - 04.25.02 Ms. Julie Wilson of Forest Acres complimented James Gipson on his selling points and was excited about buying her system. "He explained the problem with my air conditioning so that I could understand and took the time to listen to my concerns. It's refreshing to know that there are companies like yours that care about true quality customer service. Mr. Gipson and his assistant Chris Thomas worked very hard and late hours to install my unit. The two of them made the transaction very pleasant and I enjoyed having them do my work."
		Asbury Shorter - 03.31.02 Mr. Asbury Shorter of Forest Acres was having some problems with his heating and air conditioning unit. �Not knowing who to call, because of some past bad experiences in this field, I decided to go by your place of business for advice and help.� Within an hour, �Mr. Gene Price came and did a thorough check and explained everything in detail to me where upon we agreed on a complete new unit, including all new ductwork. Mr. Rusty Kelly and Todd Wrona came and started the project� and �were courteous, competent, very hard working and finished the job. In conclusion, I want you to know that my wife and I are very impressed and pleased with your company. We also have very pleasant memories of each of your employees we came in contact with. They are first class. We look forward to recommending your company to others and in fact have already done so.�
		Katherine Keckeisen - 02.25.02 Mrs. Katherine Keckeisen of St. Andrews felt that the technician we sent to her "was a blessing. He proficiently put in our new unit and has serviced both...since then. Toby is not only proficient at his job but he seems to really care about his customers. Through word of mouth and the media, the heating and air conditioning companies have not received a lot of confidence and trust from customers. You have changed that."
		Dena Richardson - 02.02.02 Ms. Dena Richardson of Blythewood wanted to commend our service staff for a job well done. "I can't praise them enough. They were so courteous, polite, helpful and considerate. Your company is 1st place in customer service and I know that if anything goes wrong, you will be here to fix the problem. Again, thanks for being so nice."
		Judy Tighe - 01.31.02 Ms. Judy Tighe of Forest Acres said she was "very pleased with every aspect of this installation. Chris was very knowledgeable and his explanations were very helpful. While conventional wisdom says, get three estimates, experience with your company and confidence in Chris led me to forgo the comparative process and go with 2nd Wind." The installers were "neat and efficient. Rusty and Alan were considerate, hard working and left my home neat each day. Thank you for the excellent service your company offers."
		Myle Ward - 01.09.02 Mr. Myle Ward of Columbia "commented on the clever advertising" of one of our service vehicles and the "friendly attitude" of our technician and staff. "The prompt and courteous service is great to see. I have signed up for your yearly service and wanted to thank you for taking the effort to hire people of this nature. I will recommend your organization at every opportunity."
		Barbara Young - 01.08.02 Mrs. Barbara Young of Northeast Columbia just couldn't say enough good things about the dynamic service duo of Mike Reynolds and Chris Oelze. She was very pleased with how hard they worked to repair her old furnace and restore heat to her residence. She commented that "2nd Wind truly is the best in the Heating & Air Conditioning service business as voted by the readers of The State Newspaper!"